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Effective Date: 28-04-2025
At Shoe Mart, customer satisfaction is our top priority. Please read our Return, Refund, and Cancellation Policy carefully.
You can request a return within 7 days of receiving your order.
Items must be unused, unworn, and returned in their original packaging with all tags intact.
Returns are accepted only for the following reasons:
Wrong product delivered
Defective or damaged product
Size issues (for unworn shoes)
Note: Products on clearance sale or marked "non-returnable" are not eligible for returns.
Once we receive and inspect the returned item, we will process your refund.
Refunds will be credited to your original payment method within 5–7 business days.
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Customers need to provide bank details.
Shipping charges (if any) are non-refundable, unless the return is due to a mistake on our part.
Order Cancellation Before Shipping:
You can cancel your order within 12 hours of placing it by contacting us at +91 8984260791 or emailing supravadas0001@gmail.com.
Order Cancellation After Shipping:
Once the order is shipped, it cannot be canceled. However, you may still initiate a return after delivery under our Return Policy.
Email us at supravadas0001@gmail.com with your Order ID and reason for return/refund/cancellation.
Or call us at +91 8984260791.
Our support team will guide you through the process.
We reserve the right to refuse returns or refunds if the product shows signs of wear, misuse, or damage not caused by transit.
Returns without prior communication or without a valid reason may not be accepted.
Thank you for shopping with Shoe Mart.
We appreciate your trust and look forward to serving you again!
